Dear Jim,

Our wedding at The Riverhouse on Friday, May 17, 2013 was magical.

When we met you on a dreary and freezing cold afternoon in December we could never imagine that just 5 months later your team would execute the most amazing day of our lives without so much as a minor glitch.

From the moment we walked into The Riverhouse for the first time we felt comfortable. You were fantastic in describing the property, the services and what we could expect. Once I began working with Hattie things just continued to get better. She answered every question I had quickly and in a professional and knowledgeable manner. Throughout the process I greatly appreciated the flexibility offered to us with regards to menu, place settings, ballroom set-up and so forth. Hattie kept meticulous notes on each of our discussions and every decision I made. This was evident when we met for our final meeting and every expectation I had was repeated back to me with precision. I had every confidence in her capabilities from the start.

On the afternoon of the wedding when I arrived with my bridesmaids, we loved the Bridal Suite so much! The set-up makes it easy for many girls to primp for the big day. The Banquet Managers, Kelley and Mary were there for us with whatever we needed. Their calm and controlled demeanor was so welcoming. I cannot thank them enough for wrangling up guests and ensuring, as planned, I would walk down the aisle not a second after 6pm!

We had the pleasure of meeting Leah at our tasting and were thrilled when we learned she would be our attendant for the evening. Everyone told us we would never eat or drink a thing the day of our wedding, well, Leah made sure we did! She was right there to attend to our every need with a smile and a mission to get it done.

Further, my parents were extremely impressed with the way the staff accommodated our family overall. My Mom may become the best word-of-mouth marketer you ever have! There is simply no better service, atmosphere, food, or value anywhere in this area. Our guests are still talking about it, especially friends of my parents with children who have recently been married at other venues and were left disappointed by something.

I could go on forever, but what resonates the most is that your staff made us feel special. No one ever acted like they were “working” and this was just another wedding to churn out. Each and every person presented themselves like they were friends and this day was as important to them as it was to us. We will always, always, remember that.

We commend your staff, especially those we had the pleasure of working closely with, including Hattie, Kelley, Mary, and Leah. They are gems, treat them well! As local Haddam residents, we wish each of you continued success and send our sincerest thanks for everyone’s hard work!

Best regards,

Wedding: 5/17/2013